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Help and documentation

Contact support for any doubts bluewallet@bluewallet.io

Frequently asked questions

Find quick answers to frequent questions asked by customers

  • Not enough balance
    When this error appears it means the app already nows upfront that you don't have enough balance, usually because of the fees the service will charge on your transaction.
  • Not enough confirmed inputs
    When this error appears it means that you still have one onchain transaction ongoing. Duo to limitations bluewallet supports only one transaction in simultaneous.
  • Balance is not updating
    When this happens is usually because the wallet is not updating automatically for some reason. The wallet provides a way to manually refresh. Go inside the wallet you want to update and do a "pull-to-refresh", drag the view down to activate the refresh mechanism.
  • Refill is taking too much time
    When this happens is usually because the Lightning wallet is not updating automatically for some reason. The wallet provides a way to manually refresh. Go inside the wallet you want to update and do a "pull-to-refresh", drag the view down to activate the refresh mechanism.
  • Payment in transit
    This state happens when your payment was sent to the network, but it didn't get a response back. So bluewallet doesn't know what happen, if it failed, if it succeed, etc. This payment usually enters in a "limbo" state that can go from 24h up to some days. Bluewallet will try every day to see if it can get a status of the payment. The payment gets unlock and available on your wallet again, when the timeout from the channels on each node it passed finished. Usually the timeout on each node is 24h, so imagine your payment had 3 hops and passed through 3 nodes, You will need to wait 62h to recover your funds. This is the worst known case at the moment on the network.

How to create a Bitcoin wallet