Contact support for any doubts bluewallet@bluewallet.io
Frequently asked questions
Find quick answers to frequent questions asked by fellow bitcoiners
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Recover a wallet
To recover or import a wallet you go to the import feature under `add wallet` ➤ `import wallet`. Then you would need to write your seed words. Like a sentence, without numbers, in the order it was given and with a space in between each word. For instance: clock boat sunshine In case you have doubts on any word, [here's the list](https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt) of words
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Transaction without confirmations
Transactions confirmations depend on fee value. Bigger the fee, higher in the priority pool they will be. You can check [mempool.space](https://mempool.space) and search for your transaction there (with your transaction ID) and also see the state of the network and transactions mempool general state.
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Balance is not updating
When this happens is usually because the wallet is not updating automatically for some reason. The wallet provides a way to manually refresh. Go inside the wallet you want to update and do a "pull-to-refresh", drag the view down to activate the refresh mechanism.
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Refill is taking too much time
To refill a wallet, 3 confirmations are needed for the transaction to clear. The 3 confirmations time will depend on the transaction fee added, bigger is the transaction fee, faster the Bitcoin Network will process the transaction. The wallet also provides a way to manually refresh. Go inside the wallet you want to update and do a "pull-to-refresh", drag the view down to activate the refresh mechanism.
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Payment in transition
This state happens when your payment was sent to the network, but it didn't get a response back. So bluewallet doesn't know what happen, if it failed, if it succeed, etc. This payment usually enters in a "limbo" state that can go from 24h up to some days. Bluewallet will try every day to see if it can get a status of the payment. The payment gets unlock and available on your wallet again, when the timeout from the channels on each node it passed finished. Usually the timeout on each node is 24h, so imagine your payment had 3 hops and passed through 3 nodes, You will need to wait 62h to recover your funds. This is the worst known case at the moment on the network.